Terms of Service

1. Agreement to These Terms

These Terms of Service (the "Terms") govern access to and use of ZBot, an AI-guided outbound sales platform (the "Service"). By creating an account, joining a workspace, or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent (the "Customer").

If you accept these Terms on behalf of an organization, you confirm that you have the authority to bind that organization. If you do not agree to these Terms, you must not use the Service.

We may update these Terms from time to time. We will give reasonable advance notice of material changes through the Service or by email. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

2. The Service

ZBot helps businesses discover companies and professional contacts, build prospect lists, prepare outreach with AI assistance, run email and LinkedIn outreach campaigns, and manage replies and performance analytics in one workspace.

Parts of the Service are fulfilled through third-party outreach and enrichment providers, including sending infrastructure and business data sources. ZBot orchestrates these capabilities so you can operate everything from a single product.

We may add, change, or retire features over time. During a paid term we will not materially reduce the core functionality of the plan you have purchased.

3. Accounts and Workspaces

You must provide accurate registration information and keep it current. The Service is intended for business use by people who are at least 18 years old.

You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us promptly if you suspect unauthorized access.

Workspaces are the unit of tenancy in the Service. Workspace owners and administrators are responsible for who they invite, the roles they grant, the accounts they connect, and the activity performed inside their workspace.

4. Customer Data and Prospect Data

"Customer Data" means content and data submitted to the Service by or for the Customer, including campaign content, templates, knowledge entries, settings, and prospect data — the contact and company information the Customer imports into the Service or sources through it.

The Customer owns Customer Data. The Customer grants us a limited license to host, process, transmit, and display Customer Data solely as needed to provide and secure the Service and as otherwise instructed by the Customer.

For prospect data, the Customer acts as the data controller (or equivalent role under applicable law) and ZBot processes it on the Customer's behalf. The Customer is responsible for ensuring that it has a lawful basis to collect, import, and use prospect data for outreach. Our handling of personal information is described in the Privacy Policy.

5. Acceptable Use and Lawful Outreach

You must use the Service in compliance with all applicable laws, including anti-spam, privacy, data protection, and electronic marketing laws such as CAN-SPAM, GDPR, the ePrivacy rules, CASL, and their equivalents in the regions you target.

You are the sender of every campaign you run through the Service. You must: (a) have a lawful basis for contacting each recipient; (b) identify yourself and your organization truthfully and use accurate, non-misleading subject lines and content; (c) include a functioning way to opt out where required; and (d) honor opt-outs, unsubscribes, and suppression requests promptly.

You must not use the Service to send unlawful, deceptive, harassing, discriminatory, or fraudulent messages; to distribute malware or phishing content; to target individuals in a purely personal capacity with bulk unsolicited messages; or to contact people who have previously opted out.

When you connect email or social messaging accounts, you must comply with the terms and policies of the platforms those accounts belong to, and you must not attempt to circumvent sending limits, security controls, or usage restrictions imposed by the Service or by those platforms.

You must not resell, sublicense, or provide the Service to third parties as a service bureau; scrape or bulk-export the Service other than through provided export features; reverse engineer the Service except where the law permits; or interfere with the integrity or performance of the Service.

6. Third-Party Execution Providers

The Service depends on third-party outreach and enrichment providers and on the platforms that host your connected accounts (for example your email provider and professional network accounts).

We do not control those third parties. They may change their services, throttle volume, or restrict or suspend connected accounts under their own policies — particularly where outreach violates their rules. We are not responsible for actions taken by those platforms against your accounts.

Delivery of messages can never be guaranteed. Provider incidents and maintenance may delay sending, synchronization, or reporting; we will use commercially reasonable efforts to restore normal operation promptly.

7. AI-Generated Content

The Service includes AI features that generate drafts, recommendations, scores, and other suggestions. AI output can be inaccurate, incomplete, or unsuitable for your audience.

You are responsible for reviewing and approving content before it is sent and for every message that is sent from your workspace. AI output is provided to assist your judgment and is not legal, financial, or professional advice.

8. Plans, Fees, and Usage Limits

The Service is offered through plans with usage limits, such as the number of companies, leads, campaigns, and workspaces available to you. Your current plan and usage are shown in your workspace settings.

Fees, billing periods, and payment terms are set out in the plan or order you agree to. Unless stated otherwise, fees are non-refundable and exclusive of taxes, which you are responsible for. We may suspend the Service for accounts with overdue amounts after reasonable notice.

We may change plans and limits over time. Changes to paid plans take effect at your next renewal unless we agree otherwise.

9. Intellectual Property

We and our licensors own the Service, including its software, design, and documentation. We grant the Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription term in accordance with these Terms.

If you give us feedback or suggestions, we may use them without restriction or obligation to you. Customer Data remains the Customer's property as described above.

10. Confidentiality

Each party may receive non-public information from the other in connection with the Service. The receiving party will use such information only to perform under these Terms and will protect it with at least reasonable care.

These obligations do not apply to information that is or becomes public without breach, was lawfully known before disclosure, is independently developed, or must be disclosed by law — in which case the receiving party will give notice where legally permitted.

11. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that messages will be delivered, or that the Service will produce any particular business outcome, such as replies, meetings, or revenue.

12. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility of such damages.

To the maximum extent permitted by law, each party's total aggregate liability arising out of or related to the Service is limited to the fees paid or payable by the Customer for the Service in the twelve (12) months preceding the event giving rise to the claim. These limits do not apply where they cannot be limited under applicable law.

13. Indemnification

The Customer will defend and indemnify us against third-party claims, and resulting damages and reasonable costs, to the extent arising from: (a) Customer Data, including prospect data the Customer imports or sources; (b) outreach sent from the Customer's workspace in violation of law or these Terms; or (c) the Customer's breach of the acceptable use obligations above.

14. Suspension and Termination

We may suspend access to all or part of the Service where reasonably necessary to address a security risk, suspected unlawful activity, material breach of these Terms, abuse that threatens deliverability or other customers, or a compliance demand from a third-party platform. We will limit suspensions in scope and duration where practical and notify you.

Either party may terminate the agreement if the other materially breaches and fails to cure within thirty (30) days of notice. The Customer may stop using the Service at any time; fees already due remain payable.

Upon termination, access ends. For thirty (30) days after termination we will make Customer Data available for export upon request, after which we will delete it in accordance with the Privacy Policy, except where retention is required by law.

15. Governing Law and Contact

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws rules, and the courts of the Hong Kong Special Administrative Region have exclusive jurisdiction over disputes arising from these Terms, except where applicable law provides otherwise.

Questions about these Terms can be sent to us at customer@zbotglobal.com or raised through your account manager.